The returns policy for a lithium-ion battery forklift may vary depending on the specific manufacturer or retailer you purchased it from. However, I can provide you with some general information about returns policies for such products.

1. Review the Manufacturer's or Retailer's Returns Policy: Start by referring to the manufacturer's or retailer's website or documentation to understand their specific returns policy. Look for information regarding returns, exchanges, warranties, and any applicable conditions or restrictions.

2. Eligibility for Returns: Determine whether the lithium-ion battery forklift is eligible for returns. Some manufacturers or retailers may have different policies for different types of products. Additionally, there may be specific conditions or timeframes within which you can initiate a return.

3. Timeframe for Returns: Pay attention to the timeframe within which you can return the lithium-ion battery forklift. Some manufacturers or retailers have specific windows during which returns are accepted, typically ranging from a few days to several weeks after the purchase.

4. Condition of the Product: Check if there are any specific conditions regarding the condition of the forklift for it to be eligible for return. Manufacturers or retailers often require the product to be in its original packaging and undamaged, unless there is a defect or malfunction covered by the warranty.

5. Return Process: Understand the steps involved in the return process. Typically, you will need to contact the manufacturer or retailer's customer service to initiate a return. They may provide you with instructions on how to return the forklift, including any required documentation or forms.

6. Refund or Exchange: Determine whether you are eligible for a refund or if the manufacturer or retailer offers exchanges for the lithium-ion battery forklift. Some companies may provide a full refund, while others may charge a restocking fee or offer store credit instead. Exchanges may be offered if there is a defect or malfunction with the forklift.

7. Warranty Coverage: Check if the lithium-ion battery forklift is covered by a warranty. If the forklift has a manufacturing defect or experiences a malfunction within the warranty period, you may be entitled to a repair, replacement, or refund as per the terms of the warranty.

Remember, the specific returns policy and warranty terms for your lithium-ion battery forklift will depend on the manufacturer or retailer you purchased it from. It is always advisable to review the documentation provided at the time of purchase or contact the customer service of the relevant company for precise information.